Refund & Return Policy

At Jewels by Hafsa, we strive to ensure that our customers are completely satisfied with their purchases. If you need to return or exchange a product, please follow the guidelines below. Our policy is designed to accommodate customers worldwide.

To Return or Exchange a Product:

Please email us at support@jewelsbyhafsa.com with your order number and product codes within 24 hours of receiving the product. For assistance, feel free to reach out to us via email. Our team is available from Monday to Saturday between 12 PM and 7 PM.

Steps to Making a Return:

  1. Inform Us: Notify us within 3 days of receiving your order.
  2. Provide Proof: Before arranging for the return of a damaged or incorrect product, please send us a video of the unpacking process.
  3. Return Window: Products can be returned within 7 days from the receipt of goods if they are found to be damaged or defective.
  4. Refund Process: Refunds will be processed once we have received the shipment in its original packaging.

Criteria for Return:

  • The items must be unused.
  • The packaging should include the original invoice, packaging, and tags. Items without tags will not be accepted.
  • There should be no scratches or deformities on the product.
  • Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.
  • Any jewelry not in its original condition will not be considered eligible for return.

Return Shipment Process:

To return your order, prepare the package and include the original invoice. Contact our customer care to arrange a return shipment. Address all returns to: To Be Added

International Returns:

For international returns, please contact our support team at support@jewelsbyhafsa.com to receive further instructions. Return shipping costs and any customs duties or fees are the responsibility of the customer. Ensure the returned items are securely packaged to prevent damage during transit.

Refunds Will Be Issued in the Following Cases:

  • Genuine quality issues.
  • Packages lost in transit.
  • If an incorrect item has been shipped to you.

Important Information:

  • Refunds will be processed through the original payment method within 7-10 business days after receiving the returned items.
  • We reserve the right to refuse returns that do not meet the criteria above.
  • For any questions or assistance regarding returns and refunds, please contact us at support@jewelsbyhafsa.com. Our team is here to help ensure your shopping experience with Jewels by Hafsa is smooth and satisfying.

FAQ

If you have other burning questions we weren’t able to address here, feel free to email.

Shopping

What Shipping Methods Are Available?
Do You Ship Internationally?
How long does it take for home delivery?
How Long Will It Take To Get My Package?

Payment

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How Do I Track My Order?
Can I use a different payment method?

Orders & Returns

How do I place an Order?
How Can I Cancel Or Change My Order?
Do I need an account to place an order?
How Can I Return a Product?

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